We significantly increased Customer Satisfaction by turning around a Customer Services Department through process re-engineering, automation, customer care and billing system re-design, organisational re-structure and cultural change, during a high growth period.
Achievements
Before coming together as Azenby, we each helped execute a host of 'mobile industry firsts' as well as racking up a bunch of other achievements. Here are some of them:
- Network Sharing
- Network Evolution
- Cost Saving & Efficiency
- Combating Revenue Threats
- Vendors, Suppliers and Outsourcing
- Bringing New Products to Market
- Managing Large Product Portfolios
- Servicing the Customer
- Standards & Legislation
- Industry-Wide Initiatives
- Due Diligence
- MVNOs
- User Centricity